At Furniture of John, we understand that timely delivery of your furniture is crucial. Our shipping policy outlines the process for shipping orders and what you can expect from us.
1. Shipping Methods and Options
We offer various shipping methods to accommodate different needs and budgets. Options may include standard delivery, express delivery, and in-home delivery services. The specific methods available will be presented at checkout based on your location and the items in your cart.
2. Shipping Costs
Shipping costs are calculated at checkout based on the following factors:
- Destination
- Weight and dimensions of the items
- Selected shipping method
We strive to provide competitive shipping rates and transparency regarding costs before you finalize your purchase.
3. Processing Time
Orders are typically processed within 1-3 business days. During peak seasons or promotional events, processing times may vary. You will receive an email confirmation with tracking information once your order has shipped.
4. Delivery Times
Estimated delivery times will vary based on your location and the shipping method selected. Once your order has shipped, you can track its progress using the tracking number provided in your shipping confirmation email. Standard delivery typically takes 3-7 business days, while express options may arrive sooner.
5. Delivery Requirements
For larger furniture items requiring in-home delivery, please ensure that the delivery location is accessible for our delivery team. This may include:
- Clear pathways to your home
- Sufficient door widths for larger items
- Arrangements for any stairs or elevators required
If there are any special instructions or considerations for delivery, please provide this information at checkout.
6. Damaged or Missing Items
If your order arrives damaged or you believe an item is missing, please contact us at duandle2@gmail.com within 48 hours of delivery. We will work promptly to resolve the issue, which may include sending replacement items or processing refunds.
7. Cancellations
If you wish to cancel your order, please do so within 24 hours of placing it. After 24 hours, your order may have already been processed or shipped, and cancellation may not be possible. To request a cancellation, please contact us at duandle2@gmail.com.
8. International Shipping
Currently, we only ship within [specify countries or regions, e.g., the continental United States]. If you are interested in shipping to a different location, please contact us, and we will do our best to accommodate your request.
9. Contact Us
For any questions regarding our shipping policy or if you need assistance with your order, please reach out to our customer service team at duandle2@gmail.com. We’re here to help ensure your shopping experience is smooth and enjoyable.
