At Furniture of John, your satisfaction is our top priority. We understand that sometimes things don’t work out as planned. If you’re not completely satisfied with your purchase, we’re here to help you through the return process.
1. Return Eligibility
You have 14 days from the date of delivery to initiate a return. To be eligible for a return, the following conditions must be met:
- The item must be unused and in the original condition you received it.
- It should be in its original packaging with all tags and components intact.
- Any item that shows signs of wear, alteration, or damage is not eligible for a return.
- Custom-made or personalized items are non-returnable unless they arrive defective or damaged.
2. How to Initiate a Return
To start a return, please contact us at duandle2@gmail.com within 14 days of receiving your order. Please include the following information in your email:
- Your order number
- The reason for the return
- Photos of the item, especially if it is defective or damaged
Upon receiving your request, our team will review it and provide you with detailed instructions for returning your item.
3. Return Process
Once you receive approval for your return, please ship the item to the address provided in the return instructions. Ensure that you use a reliable shipping method to prevent loss or damage during transit.
Important: You are responsible for return shipping costs unless the item was defective or incorrect.
4. Refunds
Once your return is received and inspected, we will notify you via email regarding the status of your refund. If your return is approved, the refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable.
5. Exchanges
If you receive a defective or damaged item, you may request an exchange within 14 days of delivery. Please contact us at duandle2@gmail.com for assistance with the exchange process.
6. Non-Returnable Items
The following items are non-returnable:
- Custom or personalized furniture
- Clearance or sale items
- Gift cards
- Items marked as “final sale”
7. Processing Time for Returns
After we receive your returned item, it will take 3-5 business days to process the return and issue a refund. If your return does not meet our eligibility criteria, we may reject the refund request, and the item will be returned to you at your expense.
8. Contact Us
If you have any questions about our return policy or need further assistance, please reach out to us at duandle2@gmail.com. We’re here to ensure you have a positive shopping experience with Furniture of John.
