At Furniture of John, we take great pride in the quality and craftsmanship of our products. Each piece is carefully inspected before it is shipped to you. However, if you are not entirely satisfied with your purchase, our goal is to make the return process as simple and transparent as possible. We believe that customer satisfaction is key, and we will work with you to resolve any issues that arise.

1. Eligibility for Returns

We offer a 14-day return window from the date you receive your product. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition as when you received it.
  • It must be returned in the original packaging, with all tags and components intact.
  • The product must show no signs of wear, alteration, or damage.
  • Custom-made or personalized furniture is not eligible for return unless it arrives defective or damaged.

If your purchase meets these conditions, you may initiate the return process.

2. How to Initiate a Return

To begin a return, simply contact our support team at duandle2@gmail.com within 14 days of receiving your order. In your email, include:

  • Your order number
  • The reason for the return
  • Photos of the item, if there are any damages or defects

Once we receive your request, our team will review it and provide you with the next steps, including return instructions and the shipping address for your item. Please wait for approval before sending your item back.

3. Refund Process

Once your returned item is received and inspected, we will send you an email to notify you of its status. If your return is approved, the refund will be processed, and a credit will be automatically applied to your original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

4. Shipping Fees

Original shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item sent). Customers are responsible for paying for return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If your item was received damaged or defective, please provide photographic evidence when you contact us. In such cases, Furniture of John will cover the cost of return shipping and offer either a refund or an exchange.

5. Exchanges

If you receive a defective or damaged item, you are eligible for an exchange within 14 days of receipt. Please contact us at duandle2@gmail.com to arrange for the exchange of your item. We will work quickly to send you a replacement for the same product once the defective item is returned.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Custom or personalized furniture
  • Clearance or sale items
  • Gift cards
  • Items marked “final sale”

Before making a purchase, please read product descriptions carefully to ensure you are aware of the item’s return eligibility.

7. Processing Time for Returns

After receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days. If the item does not meet our return conditions (e.g., damaged, altered, or missing components), we may reject the refund, and the item will be returned to you at your expense.

8. Cancellations

You may cancel your order for a full refund within 24 hours of placing it. After 24 hours, your order may have already been processed, and cancellation may not be possible. To request a cancellation, email us at duandle2@gmail.com. If your order has already been shipped, please refer to our returns process.

Contact Us
If you have any questions about our refund policy or need further assistance, please reach out to us at duandle2@gmail.com, or visit our website https://furnitureofjohn.com.

This policy adds more depth to your customer service process, focusing on clarity and setting clear expectations for refunds, returns, and exchanges. Let me know if you’d like any other adjustments