At Furniture of John, we understand that sometimes plans change, and you may need to cancel your order. Our goal is to make the cancellation process as clear and straightforward as possible.
1. Cancellation Window
You may cancel your order for a full refund within 24 hours of placing it. After 24 hours, your order may have already been processed or shipped, making cancellation more difficult.
2. How to Cancel an Order
To cancel your order, please contact our customer service team as soon as possible at duandle2@gmail.com. Include the following information in your cancellation request:
- Your order number
- Your name
- Any additional information that may help us identify your order
Our team will respond promptly to confirm the cancellation and process your refund if applicable.
3. Orders in Processing or Shipping
If your order has already been processed or shipped, we may not be able to cancel it. In such cases, please refer to our Return Policy for information on how to return the item after it has been delivered.
4. Refunds for Canceled Orders
If your cancellation request is received within 24 hours and is approved, a full refund will be processed to your original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
5. Contact Us
If you have any questions or need further assistance regarding order cancellations, please reach out to us at duandle2@gmail.com. We are here to help ensure your experience with Furniture of John is positive and satisfactory.
